Upon receipt of your order, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the products during shipment, please contact SteelMclean’s Customer Service department at firstname.lastname@example.org. Our customer service representatives will be happy to assist you.
Please note our order-fulfillment and shipping systems are designed to process product orders quickly and efficiently. Therefore, we cannot change, make price adjustments or cancel an order once it has been submitted and payment is accepted.
RETURNS & REFUNDS
If you are not satisfied, our team will make your return process easy and seamless. Kindly return the products to SteelMclean, LLC, 4 Village Plaza, South Orange, NJ 07079, within 14 days of your purchase. Only products purchased on this Site may be returned for a full refund during that 14-day period. For your protection and to ensure prompt delivery, we recommend that you send your returned products via an insured method such as Federal Express, UPS or insured Parcel Post. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your account will be credited less the cost of return shipping and handling. Refunds will be processed by our affiliate, Cutz New York, LLC using your original method of payment. We will credit the card used to make the original purchase. Returns will be processed within 7-10 business days from the date we receive your returned products. The following products cannot be returned: SteelMclean gift cards, product samples and individual products that were originally purchased as part of a set. Items purchased at one of our retail partners, either online or at a store, must be returned to that entity. Kindly contact them for their return policy.